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Uninstalling And Reinstalling CrashPlan PROe

Before You Begin

Before performing an uninstall and reinstall, try clearing the cache first. Often, this fixes issues and is quicker than uninstalling and reinstalling.

Step 1: Uninstall The CrashPlan App

Standard Uninstall

A standard uninstall leaves a small amount of information on your device so CrashPlan can remember your device when you reinstall.

Operating System

Standard Uninstall

Windows

  1. Open the Control Panel and select Uninstall a Program.
  2. Select CrashPlan and choose Uninstall.
You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. We recommend coordinating with other users to ensure all users are signed out of their accounts before continuing.
 

Mac OS X

  1. Open the Finder.
  2. Press Command+Shift+G.
    A dialog box appears: Go to the folder.
  3. Paste this text into the dialog box:
  • Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
  • Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
  1. Click Go.
  2. Double-click Uninstall.
  3. Follow the prompts to complete the uninstallation process.

Linux

  1. Download CrashPlan.
  2. Uncompress the TGZ file in Downloads.
  3. Open Terminal and enter: cd ~/Downloads/CrashPlan-install
  4. Press Enter.
  5. Then enter: sudo ./uninstall.sh -i /usr/local/crashplan
  6. Press Enter.
  7. At the prompt, type YES to uninstall and press Enter.

 


Complete Uninstall

A complete uninstall removes the CrashPlan identity file so that there is no trace of the previous installation. After completing the standard uninstall, follow the additional steps below only if instructed to do so by your administrator:

Operating System

Complete Uninstall

Windows

  1. Follow the standard uninstall process.
  2. Remove the following directory from your device:
  • If installed for everyone: C:\ProgramData\CrashPlan
  • If installed per user: C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan

         User profiles can be either Local or Roaming.

Mac OS X

  1. Follow the standard uninstall process.
  2. Remove the following directory from your device:
  • Installed for everyone: /Library/Application Support/CrashPlan
  • Installed per user: ~/Library/Application Support/CrashPlan​​

Linux

  1. Follow the Standard Uninstall process.
  2. Remove the following directory from your system: /var/lib/crashplan

 

You must uninstall the CrashPlan app before reinstalling; make sure you complete all the steps to uninstall CrashPlan before reinstalling it.