Step 1. Stop the CrashPlan service.

1. Open the CrashPlan app.
2. If necessary, sign in to your account.
3. Use the keyboard shortcut for your operating system:
   • Windows: Ctrl+Shift+C
   • OS X: Option+Command+C
   • Linux: Ctrl+Shift+C
4. The CrashPlan command-line area opens.
5. Enter this command: 
6. shutdown
7. Press Enter.

Step 2. Navigate to the cache directory for your operating system:

Before You Begin

Before performing an uninstall and reinstall, try clearing the cache first. Often, this fixes issues and is quicker than uninstalling and reinstalling.

Step 1: Uninstall The CrashPlan App

Standard Uninstall

A standard uninstall leaves a small amount of information on your device so CrashPlan can remember your device when you reinstall.

Windows

• 2 GHz Dual-Core CPU
• 2 GB Memory
• 2 GB free drive space
• Windows 8.1, 10

Mac OS X

• 2 GHz 64-bit Intel CPU
• 2 GB Memory
• 2 GB free drive space
• Mac OS versions: 10.13, 10.14, 10.15

Linux

• 2 GHz CPU
• 2 GB Memory
• 2 GB free drive space
• Red Hat Enterprise Linux 7.6 or later
• Ubuntu 16.04  64-bit or later

Appropriate use

Data retention

Once your computer's files have been backed up, the original and subsequent versions persist in the archive until specific time intervals are met.

The default client configuration is sufficient for most users. The default configuration will back up only user data. No system data will be backed up. In some cases, users may wish to modify settings to fit specific needs.